Terms & Conditions

Welcome to Happy Cat Mobile Veterinary Care (“we,” “us,” “our”). By booking an appointment, using our website (HappyCat.Vet, HappyCatVet.com), or receiving services, you agree to the following terms.

1. Our services

Happy Cat Mobile Veterinary Care is a feline‑only mobile veterinary practice. Services, hours, and service areas may change over time. The most current information is posted on our website or available on request.

Happy Cat Vet does not provide emergency services. If this is an emergency, contact Capital Pet Urgent Care or use Washington ER Vet Finder to find your closest emergency clinic and its estimated wait time.

2. Your responsibilities

By using our services, you agree to:

Provide accurate and up‑to‑date information about your cat’s health and behavior.
Follow medical recommendations to the best of your ability and ask questions if anything is unclear.
Ensure a safe, isolated environment for our team and your cat during home visits.

We may decline or discontinue services if, in our professional judgment, doing so is necessary for the safety of your cat, you, our staff, or our practice.

3. Veterinary–patient–client relationship (VPCR)

A veterinary–patient–client relationship (VPCR) is only established when a Happy Cat Mobile Veterinary Care veterinarian has accepted your cat as a patient, and performed an in‑person examination or otherwise met the legal and professional standards for a VPCR in Washington State.

Submitting a contact form, inquiry, or appointment request does not by itself create a VPCR or guarantee that we can accept your cat as a patient.

Until a VPCR is established, we may provide only general information or triage guidance. We cannot legally provide a diagnosis, prescribe medications, or give case‑specific medical advice for your cat.

A VPCR may end if you request that we transfer care to another veterinarian, you move your cat’s ongoing care to another practice, or we notify you in writing that we can no longer provide services, except where restricted by law or professional ethics.

4. Fees, payment, and cancellations

Payment is due at the time of service unless we have agreed otherwise in writing.

Some services may require a deposit at the time of booking. Deposits may be applied to the invoice for services performed or may be non-refundable in the event of a late cancellation or a missed appointment.

Our prices and fees may change over time.

Cancellations made with less than 24 hours’ notice, or missed appointments without prior notification, may be subject to a $75 cancellation fee.

5. Medical records and communication

We maintain medical records for your cat in accordance with the law and professional standards.

On request, we can share records with you or another veterinary provider, subject to applicable laws and reasonable administrative fees.

We may communicate with you by phone, voicemail, text, chat, email, or practice software. While we take reasonable precautions, no method of electronic communication is completely secure.

6. Consent to recording and AI‑assisted note‑taking

We use technology, such as Digitail, our practice information management system, to help us document visits accurately and efficiently. By continuing with an appointment after being informed that recording may occur, you consent to the practices below, and to Digitail’s terms and conditions and privacy policy.

6.1 Audio and/or video recording

With your consent, parts of your visit (in‑home or virtual) may be audio‑ or video‑recorded.

Recordings are used only for accurate medical documentation, internal quality improvement and training, and related administrative tasks (such as billing and scheduling notes).

We will not record visits without your knowledge. You may decline or withdraw consent at any time. If you withdraw consent, we will stop recording as soon as reasonably possible. Please note: Without recording, our medical documentation may be less detailed or complete.

6.2 Use of artificial intelligence (AI) tools

We may use AI‑based tools (for example, transcription and summarization software) to transcribe visit audio, help structure medical notes, and support internal administrative workflows.

These tools may be provided by trusted third‑party vendors that use security and privacy safeguards; however, no system is completely risk‑free.

A licensed veterinarian or trained team member reviews and edits all AI-generated content before it becomes part of your cat's medical record.

6.3 Privacy, storage, and Washington two‑party consent

Washington is a two‑party consent state. By choosing to proceed with a visit after we notify you of recording, you give consent to be recorded for the limited purposes described here.

Recordings and AI‑generated transcripts are treated as confidential to the extent allowed by law. Access is limited to people who need it to perform their job duties.

We retain recordings and related materials only as long as reasonably necessary for medical, legal, and operational purposes, in accordance with our record‑retention policies and applicable laws.

We do not sell or license recordings or AI‑generated notes for marketing to third parties.

7. Consent to use photographs of cats

We love featuring our feline patients and showcasing fear‑free, cat‑friendly care. You can always say no. Photography is optional and does not affect your cat’s medical care.

7.1 What we may photograph

We may, with your consent, photograph your cat during or around appointments. Photos may show your cat in your home or in our mobile clinic. We make reasonable efforts not to capture identifiable images of people without explicit permission.

7.2 How photos may be used

With your consent, we may use photos of your cat to display on our website and social media, include in educational or marketing materials (digital or print), and illustrate the nature of our services and our cat‑friendly approach.

7.3 How we identify your cat

By default, we do not display your full name, address, or other identifying details next to your cat’s photo. We may, with your consent, refer to your cat by first name only (for example, “Mittens”) or by a general description (for example, “a senior orange tabby”).

7.4 Ownership, license, and revoking consent

We own the rights to photos taken by us or our staff.

By consenting, you grant us permission to use, reproduce, and display those photos of your cat for the purposes described above, without payment to you.

You may limit or withdraw your consent prospectively at any time by contacting us in writing. We will stop using your cat’s image in new materials as soon as reasonably possible. This does not require us to remove or recall materials already printed, posted, or distributed.

8. Privacy and data use

We collect and store personal information (such as your name, contact information, address, and details about your cat) to provide care, manage appointments and billing, and fulfill legal obligations.

We may share relevant information with other veterinary practices, laboratories, pharmacies, and emergency and urgent care clinics involved in your cat’s care; third‑party service providers (for example, payment processors, practice software, AI note‑taking tools); and regulators or authorities when required by law.

We take reasonable steps to protect your information but cannot guarantee absolute security.

9. No guarantee of outcomes and limitation of liability

Veterinary medicine involves uncertainty, and outcomes can never be guaranteed. We will use reasonable skill, care, and professional judgment in providing services.

To the fullest extent allowed by law, any liability arising out of our services is limited to the amount you paid for the specific service involved. We are not responsible for indirect or consequential damages, except where prohibited by law.

10. Emergencies and after‑hours care

We are a mobile practice and may not be able to provide emergency or after‑hours care.

In an emergency, contact an emergency or urgent care veterinary hospital immediately. Contact Capital Pet Urgent Care or use Washington ER Vet Finder to find your closest emergency clinic and its estimated wait time.

We are not responsible for delays in emergency treatment if you are unable to reach us or do not follow emergency recommendations.

11. Changes to these terms

We may update these terms from time to time. The “last updated” date will be posted on this page. Your continued use of our website or services after changes are posted means you accept the updated terms.

12. Questions and contact

If you have questions about these terms, our use of recordings or AI, or our photo policy, please contact us before your appointment so we can review your options and preferences.

Last updated: 11 December 2025